Our Returns Policy can be found here

Our Shipping information can be found here

Our Vintage and Secondhand information can be found here

Why don't you ship internationally?

Due to changing packaging laws, taxes and restrictions on what can be sent  to individual countries, we are only able to ship within the UK from our webstore. We do offer international shipping in our eBay store and Etsy Store (Etsy is UK, Canada, Australia and NZ only)

Do you accept custom orders?

Custom orders – open

Please contact me if you wish to discuss a custom order. Once the item and pricing has been agreed upon, the order must be paid for in full through either a listing online or an issued Paypal Invoice. Regular updates will be provided throughout the progress of your order and a final confirmation agreeing that the order has met your satisfaction is  obtained before dispatch. If no response is received 14 days after the final confirmation has been sent, the order will be refunded and cancelled. 

Models, Influencers, Social Media, Charities & Donations

We love seeing models and influencers on social media wearing our items! However as a small business we are unable to fulfill any requests for free  items in return for exposure. Appropriate collaborations are welcome, please contact us.We have previously supported local registered charities with donations, please contact us if you wish to discuss this.

Pricing Differences

On occasion prices may vary between this website, our eBay store, our Etsy store, supplier's retail stores and online stores, the website of any collaboration piece sellers, and prices offered at any in person events.Please contact us if you have any questions about pricing

Designs & Images

All jewellery, accessory and tiara design is by Haunted By Crystals. All other brands and their items retain their original copyright and images are used with permission. Please do not use images without our permission